Return Policy

  • Customer who wish to return items(s) after purchased, he/she shall do so within 7 days from the date of purchase.
  • The return request has to be investigated and approved by operation manager before sending back to Megan Jewellery.
  • Once return request is approved,  the return will be eligible if the item(s) remain the same condition with original packing and label attached.
  • If the return is authorized after quality inspection, we will make the entire refund within 10 working days. Refunds in the form of credit into wallet are not exchangeable to cash.
  • Customer shall bear the freight charge (if any) on returning item(s) and be responsible for the safe delivery of the item(s). We do not guarantee that we will receive your return item(s).
  • Refund does not apply to customization order i.e. engraving, resizing etc.

 

Return Procedures

  • We suggest customer to follow the following steps to ensure your return procedures are completed.
Step 1: Take photos of the product(s) requested to be returned and provide invoice number of your purchased. Explain the reason of the product to be returned to our Megan Customer Service. Click the link here to talk to customer service m.me/meganjwl
Step 2: This message must be responded from Megan Customer Service to ensure your intention to return is being acknowledged.
Step 3: Pack the item(s) with their original packing box enclosed with sales invoice and other item(s) (e.g. certificate, free gifts, coupons, redemption items).
Step 4: Return the item(s) to the following address within 7 days to our head office.

 

Megan Jewellery Sdn Bhd

Receiver Name:
 Megan Return
Item Description:
Return Accessories
Contact:
012-4703788
Address:
19, Tingkat Kikik 7,
Taman Inderawasih,
13600 Prai,
Pulau Pinang.
 Step 5: Kindly send your tracking number of your return parcel to Megan Customer Service by clicking the link here m.me/meganjwl . You shall inform them immediately to prevent any problem during the return.

 

(The management of MEGAN JEWELLERY SDN BHD reserves the right to change the term & conditions without prior notice.)