Return Policy

Return Terms & Conditions¹

• Customer who wishes to return product(s) after purchased, he/she shall do so within 7 days from the date of purchase (West Malaysia) and 10 days from the date of purchase (East Malaysia) with Customer & Affiliate Service Officer.
• Customer shall bear the freight charge (if any) on returning product(s) and be responsible for the safe delivery of the product(s). We do not guarantee that we will receive your return product(s).
• Unauthorized returns may be returned to customer at customer’s expense, or subject to additional charges without credit being issued to customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.
• Refund does not apply to customization order i.e. engraving, resizing etc.
• Order(s) purchase with promotion code cannot be refunded.
• Returning of product(s) will be eligible if it is listed under the valid return reasons.
• Customer who requests the return must provide
  • Unboxing video which shows the product problem.
  • Order invoice
• The return request has to be investigated within 1-3 working days and approved by operation manager before sending back to Megan Jewellery.
• Once return request is approved, the return product(s) must remain its
  • Original condition and tag intact
  • Original packing (Packaging(s) must be returned)
  • It must be unaltered, and the weight must be same as purchased
• You shall fill up a return/refund form provided by with Customer & Affiliate Service Officer after return product(s) shipped.
• Megan Jewellery will validate the return product(s) within 1-3 working after receiving the parcel.
• If the return is successfully validated after quality inspection, we will make the refund within 10 working days to your e-wallet. Refund in the form of credit into wallet are not exchangeable to cash.

List of Valid Return Reasons:

• Please note that returns maybe rejected when the request does not comply our return policy or return under wrong return reason.

Return Procedures:

Step 1: Record unboxing video and checking the product condition.

Step 2: Request for return/refund on Facebook Messenger.

Step 3: Ship return product(s) & fill return/refund form.

Step 4: Returned product(s) will be validated by Megan Jewellery.

Step 5: Refunded will be processed upon successful validation.

1. Please refer to terms and conditions page for the complete Return Terms and Conditions.