MEGAN JEWELLERY FAQ SHEET

What time does Megan Jewellery website operates?

Megan Jewellery website operates 24 hours 7 days. However, we have customer and affiliate service officer to serve you from 9AM- 9PM at our messenger.

Can I request an additional paper bag for my order purchased?

Unfortunately, one order will have one paper bag only.

Can I request to insert hardcopy invoice to my order?

We go paperless in order to rely on digitized documents instead. Thus, you may find your invoice in your email or order dashboard.

Can I walk in to Megan Jewellery store and make purchase ?

Megan Jewellery is an online jewellery store where you can buy our product(s) at our
website at www.meganjewellery.com

What purity of gold jewellery Megan is selling ?

Megan Jewellery is currently selling 999.9 and 916 gold jewellery.

Do Megan Jewellery sell pre-used jewellery ?

No, Megan Jewellery sells new and ready stock item in the website only.

Megan Jewellery accepts trade in ?

Yes, you may contact us in messenger to ask for trade in service.

Can I bargain for a special price with Megan Jewellery?

Unfortunately, all prices are fixed in our website.

Can I suggest Megan Jewellery to restock some high demand products ?

Sure, we welcome your suggestion on products anytime. You may share those photos to our customer and affiliate service officers. Megan Jewellery’s related department will aware your kind suggestion.

What is the price currency displayed in Megan Jewellery website?

All products price currency are in Ringgit Malaysia (RM).

Does the price of gold per gram today include labour cost ?

No, the price of gold per gram today does not include labour cost.

Does the product price on the website includes labour cost ?

Yes, the product price which shown in the website has finalized with labour cost.

How many days do Megan Jewellery takes to deliver order purchased?

Megan Jewellery takes 5-20 working days to process and delivery your order.

What are the standard postage fees ?

WEST MALAYSIA  EAST MALAYSIA
RM15  RM30

With additional item purchased in each order, RM3 of delivery fee will be added subsequently.
For example: 1 Order with 3 items purchased.

WEST MALAYSIA  EAST MALAYSIA
RM15 + RM3 + RM3 = RM21 RM30 + RM3 + RM3 = RM36

Do Megan Jewellery includes insurance for all order shipping?

Yes, insurance covered only the path from shipping location to delivery location.

Can we combine two orders into one parcel or split one order into two deliveries after purchases have been made online?

Unfortunately, no combining or splitting delivery can be done for all orders.

Can I change by shipping address?

Once you have received your tracking number, any changes of shipping details have to be amended with our delivery partner.

Can Megan Jewellery updates us the delivery status?

You may track your delivery status after we send you the tracking number to your email or your order dashboard.

Do Megan Jewellery provides COD service?

No, all payment has to be done in Megan Jewellery website using FPX or debit/credit card payment. Once payment is made successfully, we will ship your order.

Can I request to make sure your delivery air way bill description does not state that this is a jewellery parcel?

No worries, air way bill delivery description will not have the word jewellery stated.

Do I have to pay another time of shipping fee if I miss to accept my order parcel and the parcel has returned to Megan Jewellery again?

If the parcel has send back to Megan Jewellery, you will have to pay another trip of delivery fee in order for us to ship back your order again. Kindly contact customer and affiliate service officer to request the reshipment.

Can I request to hold or postpone my order shipment?

Unfortunately, we do not provide special service to hold or postpone your order. All orders will be shipped accordingly.

Can Megan Jewellery ships orders internationally ?

Unfortunately, Megan Jewellery handles orders from Malaysia’s customers only.

What is the requirement to do an order return ?

Customer who wish to return the item(s) purchased, he/she shall do within 7 days from the day of purchase. The return request has to be investigated through messaging to our Customer & Affiliate Service Officer and approved by operation manager before sending back to Megan Jewellery. For more information, kindly check out our return policy.

Can I apply membership with Megan Jewellery?

Megan Jewellery does not have membership service but you can join our Affiliate Program to enjoy more benefits.

Can I get assistance if I have encountered issues in my sales process after joining Megan Affiliate Program ?

Yes, you can get help from customer and affiliate service officer in our messenger.

How do I make sure I am buying jewellery from Megan Jewellery official agent ?

Megan Jewellery’s official agent will have affiliate link for customer(s) to make jewellery purchase. To be specific, they will share their referral link https://www.meganjewellery.com?ref=XXX for you to make purchase. “XXX” is indicating our agent’s ID number.

How to join agent program of Megan Jewellery ?

Please click here to find out how to join our Megan Affiliate Program. Click https://www.meganjewellery.com/become-affiliate/

Can I entitle refund if I have used a coupon code to make my purchase?

Unfortunately, all orders made with use of coupon code are not allow for return and refund.

Do Megan Jewellery provide any free gift?

No, Megan Jewellery does not provide free gift. However, you may stay tune to our promotion activities which will been carried out monthly. These deals allow you to entitle gift or discount for any order only if purchase requirements are fulfilled.

Where can I get special promotion deals from Megan Jewellery?

You can find out latest promotion activities on our website and official social media.

Megan Jewellery provides any repairing service or accept customization order ?

Unfortunately, Megan Jewellery does not provide repairing service or accept customization order. If your jewellery requires further repairing service, you may visit jewellery shop nearby to have it fixed. We recommend this because you can communicate your repair requirements better with the gold smith.

Can I ask for extra service to write a thank you card for my order?

Unfortunately, we do not provide extra service to write thank you card.