General

How does Megan work?

Megan Jewellary is an online jewellery platform where we believe everyone could discover and embellish their own beauty with glittering jewelries in a smarter way. We aim to provide you the simplest shopping experience with wide range of products available.

Where to buy jewellery?

Browse your piece(s) at www.meganjewellery.com . Definitely, we make your shopping experience so much easier with the following steps:

  1. Shopping in the website.
  2. Add your favourite piece(s) into the cart.
  3. Check out your shopping cart once you are finished.
  4. Fill up billing and shipping details.
  5. Ensure the desire piece(s) and all information are correct.
  6. Click “Pay with Billplz”
  7. Choose the payment method.
  8. Email will be received after payment has completed.

What are the supported payment methods?

Billplz(Within Malaysia)

Feel comfortable to make payment with your favourite online banking account. The participating FPX Bank are listed as per below:

Affin Bank

Alliance Bank

Bank Islam

Bank Muamalat

CIMB Bank

Hong Leong Bank

HSBC

Maybank

OCBC Bank

Public Bank

RHB Bank

Standard Chartered

Where should I inform when there is a technical error?

Kindly Contact Us with details regarding the technical problem you are facing with a screenshot will be very much appreciated. We will do our best to resolve the issue as soon as possible.

How much is the delivery fees?

Megan currently ships only to addresses within Malaysia. Megan charges RM15 for each purchase being completed.

How long it will take for me to receive my purchase?

Goods will be processed and delivered out on the next day. The delivery will take within 5-10 working days (except Saturday, Sunday & Public Holiday). However, Megan is unable to make any guarantee on goods purchased will be delivered at the stipulated time frame due to special circumstances i.e. courier service delay, emergency or goods out of stock.

How can I track my shipping status?

No worries, as soon as your items are shipped, you will receive an email with shipping information and a tracking number. Please click Order Tracking with simply enter the Order ID and Billing Email on the order tracking page.

Can I arrange self-collection at Megan?

All products will be sent to customer according to the shipping address provided.

Can I schedule a delivery?

Megan will make effort to ship your good at a specific time. However, Megan is unable to make any guarantee on good purchased will be delivered at the stipulated day due to special circumstances i.e. courier service delay, emergency or goods out of stock.

 

Schedule delivery is subjected to extra charges. You could Contact Us get assistance to for this special arrangement.

How can I make return?

Megan creations may be returned with subject to valid reasons within 5 working days upon receipt. Customized, engraved and modified products are excluded from the right to withdraw.

All return must be authorized by Megan Jewellery. Unauthorized return may be returned to customer at customer’s expense or subjected to additional charges without credit being issued to customer.

You could Contact Us to get assistance in returning items to enquire the process of returning.

Care & Advice

How to take care without damage the jewellery?

These beautiful pieces deserve special care.

Tips and Precautions:

  • Remove it your jewellery, before starting any physical activity that might damage it.
  • Contact with perfumes, body care or household product should be avoided.
  • Keep your jewellery in an individual space of jewellery box to prevent it from tangled and scratched.

Do you have repair service?

Unfortunately, Megan does not perform repair service to customer.

How could I find my perfect ring size?

Let us lead you to the perfect ring size.

Before your measure,

  • Bear in mind that each finger has different size
  • Measure your finger in the evening without extreme heat or cold
  • Pick the optimum size, you will like your ring to move comfortably along the length

To measure, click the link here to where we will advice you to measure your finger with the ideal way.

How could I find my perfect bracelet size?

Let us lead you to the perfect bracelet size

Before you measure,

  • Know where and how you will like to wear it
  • Pick the optimum size, we encourage you to add 1.5cm where bracelet could fit comfortably along the your wrist.
  • Definitely, you could add or subtract centimeter according to your preference to have a loose or tight bracelet

To measure, click the link here to where we will advice you to measure your wrist with the ideal way.