Return Policy

  • For customer who purchase online, product can only be returned to MEGAN HQ. Return and refund to MEGAN RETAIL STORE will NOT be accepted. 
  • For customer who purchase at MEGAN RETAIL STORE, product can only be returned to the original retail store. Return and refund to MEGAN HQ will NOT be accepted. 

ONLINE 

  • Customer who wishes to return product(s) after purchased, he/she shall do so within 7 days from the date of purchase (West Malaysia) and 10 days from the date of purchase (East Malaysia) through requesting with Customer Service Officer at Messenger.  
  • Customer shall bear the freight charge (if any) on returning product(s) and be responsible for the safe delivery of the product(s). We do not guarantee that we will receive your return product(s). 
  • Refund does not apply to customization order i.e. engraving, resizing etc. 
  • Order(s) purchase with promotion code cannot be refunded. 
  • Returning of product(s) will be eligible if it is listed under the valid return reasons. 
  • Customer who requests the return must provide 
    • Unboxing video which shows the product problem. 
    • Order invoice / receipt 
  • The return request has to be investigated within 1-3 working days and approved by operation manager before sending back to MEGAN. 
  • Once return request is approved, the return product(s) must remain its 
    • Original condition and tag intact 
    • Original packing [packaging(s) must be returned] 
    • It must be unaltered, and the weight must be same as purchased 
  • You shall fill up a return/refund form provided by with Customer Service Officer after return product(s) shipped.  
  • MEGAN will validate the return product(s) within 1-5 working after receiving the parcel. 
  • If the return is successfully validated after quality inspection, we will make the refund your e-wallet. Refund in the form of credit into wallet are not exchangeable to cash. 
  • MEGAN reserves the right to amend this policy at any time without prior notice. 

 

List of Valid Return Reasons:

  • Please note that returns maybe rejected when the request does not comply our return policy or return under wrong return reason.
Type Reasons
Product isn’t matching with the product description
  1. Wrong product
  2. Wrong color
  3. Wrong size
Incomplete product
  1. Missing quantity
Product is damaged and defective
  1. Dented
  2. Scratched
  3. Broken
  4. Defect
Size is not fit
  1. Cannot be wear
Customer does not receive product
  1. Parcel lost in transit
  • *Special case: If customer encounters detachment of jewellery accessories (e.g.: stone fallen, pearls detached), customer will be offered to 
    • Repair the product for free; or 
    • Accept 80% e-wallet refund from the purchase invoice price 

 

Refund Timeframe:

All refund will be processed after request of refund is approved. Please note that the processing time of the refund will depends on the type of refund and payment method used.

Payment Method Refund Destination Refund Timeframe
Megan e-wallet Megan e-wallet Within 10 working days
Online Banking Megan e-wallet Within 10 working days
Debit/Credit Card Megan e-wallet Within 10 working days

Return Procedures: 

Step 1: 

Record unboxing video and checking the product condition. 

Step 2:  

Request for return/refund on Facebook Messenger. 

Step 3: 

Ship returns product(s) & fill return/refund form. 

Step 4: 

Returned product(s) will be validated by MEGAN HQ. 

Step 5: 

Refunded will be processed upon successful validation. 

 

Return AWB Details: 

Name  Megan HQ 
Item Description  Spare parts 
Contact  0124703788 
Address  19, Tingkat Kikik 7, Taman Inderawasih, 13600 Perai, Pulau Pinang. 

 

RETAIL STORE 

  • Upon customer signing on the purchase invoice(s), customer has fully understand and agreed on all the terms & conditions as stated. 
  • Any product(s) sold cannot be refunded for cash. 
  • Customer who wishes to return product(s) after purchased, he/she shall do so within 7 days from the date of purchase under specific valid return reason. 

Valid Return Reasons:

Return Reason Alternative of solutions to offer 
Detachment of jewellery accessories (Eg:- stone fallen, pearls detached) 
  1. In-store credit (80% from purchase invoice price) 
  2. Free repairing service (Repair duration to be accounted) 
  • In-store credit will only be valid for use unless the aforementioned returned product(s) is verified by our sales assistance. 
  • In-store credit cannot be exchanged for cash or used as any form of legal tender. 
  • In-store credit cannot be accumulated and is valid for purchase in a single purchase invoice. 
  • In-store credit will be used to purchase new product(s) in the store 
  • Customer needs to pay the difference in price of purchase item exceeded value of in-store credit. No refund shall be given if price of purchase item is less than the value of in-store credit. 
  • Refund does not apply to customization order i.e., engraving, resizing, etc. 
  • MEGAN reserve the right to reject any return product(s) which authenticity is not able to be verified by us upon presentation. 
  • MEGAN reserves the right to reject requests for return in our sole and absolute discretion. 
  • MEGAN reserves the right to amend this policy at any time without prior notice.
     

Return Procedures: 

Step 1: 

Bring along the respective purchase invoice(s), product(s) and packaging. 

Step 2:  

Visit the original store of which you have purchased the product(s) 

Step 3:  

Present all the product(s) and state your purpose of visit to our Sales Assistance. 

Step 4:  

Product(s) will be assessed, and our sales assistance will advise accordingly.