Megan Jewellery is currently selling 999.9 and 916 gold jewellery.

English version / Malay version

No, Megan Jewellery sells new and ready stock item in the website only.

Yes, you may contact us in messenger to ask for trade in service.

Unfortunately, all prices are fixed in our website.

Sure, we welcome your suggestion on products anytime. You may share those photos to our Customer & Affiliate Service (CAS) officers. Megan Jewellery’s related department will aware your kind suggestion.

All products price currency are in Ringgit Malaysia (RM).

No, the price of gold per gram today does not include labour cost.

Yes, the product price which shown in the website has finalized with labour cost.

Try out the filter and search function on our website as they are very useful and will ease your time to find size, price etc.

Products that are light weight, especially those which are below 5g can easily be dented and broken. You must bear and wear at your own risk.

Jewelleries that contain stones, pearls or enamel affixed are weighted entirely and charged for the price of gold.

There will be no separate weights information to be given for stones, pearls, or enamel.

Certain products such as bangle or earrings may contain very light weight of steel (0.01g+/-) specifically to create spring such as lobster hook, spring earrings etc.

Order processing and delivering time may range from 5 to 20 working days, depending on the nature of your order to be shipped to (Semenanjung Malaysia or Sabah & Sarawak), the logistics partner, and when your order was picked up by them. This calculation excludes public holidays and the logistics partner’s non-working days.

With additional item purchased in each order, RM3 of delivery fee will be added subsequently.
For example: 1 Order with 3 items purchased.

Yes, insurance covered only the path from shipping location to delivery location.

Unfortunately, no combining or splitting delivery can be done for all orders.

Unfortunately, changes are no longer possible once you have completed checkout. However, we recommend you contact the delivery partner once you have received your tracking number via email.  

You may track your delivery status after we send you the tracking number to your email or your order dashboard.

There are a few reasons why the tracking number for your order is not working: 

1. The tracking number has not been updated on the logistics partner’s tracking website yet
2. A system error has occurred on the logistics partner’s tracking website
3. The logistic partner has provided the wrong tracking number

When this happens, you may reach out to Customer & Affiliate Service (CAS) directly via Facebook Messenger to enquire further about the order status. 

No, all payment has to be done in Megan Jewellery website using FPX or debit/credit card payment. Once payment is made successfully, we will ship your order.

No worries, air way bill delivery description will not have the word jewellery stated.

If the parcel has send back to Megan Jewellery, you will have to pay another trip of delivery fee in order for us to ship back your order again. Kindly contact Customer & Affiliate Service (CAS) officer to request the reshipment.

Unfortunately, we do not provide special service to hold or postpone your order. All orders will be shipped accordingly.

Unfortunately, Megan Jewellery handles orders from Malaysia’s customers only.

All jewelleries ship to customer will have a void sticker on the jewellery box. If you receive product with void sticker being opened, you shall report to Customer & Affiliate Service (CAS) at Messenger Megan Jewellery for further action.

Customer who wish to return the item(s) purchased, he/she shall do within 7 days from the day of purchase. The return request has to be investigated through messaging to our Customer & Affiliate Service (CAS) officer and approved by operation manager before sending back to Megan Jewellery. For more information, kindly check out our return policy.

Please click here to find out how to join our Megan Affiliate Program. Click https://www.meganjewellery.com/become-affiliate/

Megan Jewellery’s official agent will have affiliate link for customer(s) to make jewellery purchase. To be specific, they will share their referral link https://www.meganjewellery.com?ref=XXX for you to make purchase. “XXX” is indicating our agent’s ID number.

Yes, you can get help from Customer & Affiliate Service (CAS) officer in our messenger.  

Megan Jewellery does not have membership service but you can join our Affiliate Program to enjoy more benefits.

You can find out latest promotion activities on our website and official social media.

No, Megan Jewellery does not provide free gift. However, you may stay tune to our promotion activities which will been carried out monthly. These deals allow you to entitle gift or discount for any order only if purchase requirements are fulfilled.

Unfortunately, all orders made with use of coupon code are not allow for return and refund.

To unsubscribe from Megan Jewellery’s newsletters, go to your email > click on Megan Jewellery’s Newsletter email > Scroll down > Click “unsubscribe from this list” > Tick your reason of unsubscribe > Submit  

⚠️Note 

Unsubscribing from Megan Jewellery’s newsletters means you will no longer receive the latest updates on campaigns and events from Megan Jewellery via email. Megan Jewellery sends newsletters regularly to keep you updated on the best deals. 

Unfortunately, we do not provide extra service to write thank you card.

Unfortunately, Megan Jewellery does not provide repairing service or accept customization order. If your jewellery requires further repairing service, you may visit jewellery shop nearby to have it fixed. We recommend this because you can communicate your repair requirements better with the gold smith.

Unfortunately, Megan Jewellery does not provide resize service.

All Megan Jewellery users cannot change their username.

Yes, you need to verify your account to continue log in to Megan Jewellery’s website.

You can click “Lost My Password” at the log in page. Password reset link will be sent to your email.

Yes, you can change your email on your account details setting once you log in to Megan Jewellery Website. You may click here https://www.meganjewellery.com/my-account/edit-account/ to change it.

All address details are pre-saved in your account, you can change your address on your account details setting if . You may click here https://www.meganjewellery.com/my-account/edit-address/

Megan Jewellery e-Wallet cannot be reloaded. Megan Jewellery uses the e -Wallet for the purpose of handling refund cases and trade in transactions.

Payment process can be completed whereby balance payment has to be made using Bank Transfer or Pulze Pay.

Unfortunately, you will need to spend the money from Megan Jewellery e-Wallet to purchase any product from the website. 

There are a few methods troubleshooting this issue: 

1. Troubleshooting website issue 
   Method a. Clear your web browser cache and browsing history, then access the website in 1-2 hour(s).
   Method b. Try to use different web browsers (e.g., Chrome, Firefox, Opera, Safari etc.)
   Method c. Try to update the latest browser version because there could be some updates happen on the website that does not supported by the old browser. 
2. Troubleshooting connectivity issue
   Method a. Try to switch from Wi-fi to phone Data or the other way round after you clear your browsing history & cache.
   Method b. If you are connecting mobile data, ensure you have stable connection.
   Method c. If you are using internet Wi-fi, restart your modem or router to refresh the internet connection. 
3. Troubleshooting device issue
   Method a. Try to restart your device again after you clear your browsing history & cache.
   Method b. Close all running applications in your device. 

There are several reasons you may not be able to log in to Megan Jewellery website.  

1. System limitations towards multiple attempt to login
   This is to prevent unauthorized i.e. hackers access to your account.
2. Permanent suspension
   We may permanently suspend users account who have violated Megan Jewellery policies. Such users may not be able to access due to security reasons.
   

There are the methods we suggest. 

1. Keep all transactions within Megan Jewellery website
   (www.meganjewellery.com) or affiliate link by our official affiliates (https://www.meganjewellery.com/?ref=XXX) XXX is our affiliate/agent’s ID number.
2. Looking out for suspicious message
   Poor spelling or grammar or link that request sensitive information such as your password or one-time password (OTP) are sign of scam.
   
   
3. Practice good password changing habit
   Change your account password regularly and avoid same password in different platforms.

If you are passionate about jewellery & up to the challenge for a fast-paced yet exciting learning environment, you might just be the one we are looking for! Kindly submit your resume to hr@meganjewellery.com.my.

We gratefully appreciate all feedbacks, and it will be more helpful if you could provide more details as much as possible. Kindly send them to our Customer & Affiliate Service (CAS) officer at the Messenger of Megan Jewellery. We love to see your positive review on our social media channels or other platforms, do show us your experience of purchase.